VERNETZT.DIGITAL · Digital. Secure. Human.
Your reliable IT partner in Cologne—tests, secures, modernizes. For small and medium-sized businesses.
Flexible as a full-service IT provider or as targeted reinforcement for your existing IT team. With a dedicated contact person, transparent billing, and a documented environment.
✓ Over 10 years of IT expertise
✓ Up to KRITIS standards
✓ Dedicated contact person
One dedicated person
You know your point of contact—and they know your IT.
Predictable monthly flat rate
You choose your flat-rate package based on your needs. Support and projects are billed based on actual time spent and are tracked down to the minute.
Quickly reachable
Phone, WhatsApp, or email—your request is logged during business hours; the response time depends on your package.
On-site in North Rhine-Westphalia
Focus on Cologne and the surrounding area; nationwide, either on-site or via remote support depending on the assignment.
Services
Everything your IT needs—one-stop IT service.
From IT support and IT security to Microsoft 365: Choose the area that best fits your needs. With just one click, you can see exactly what VERNETZT.DIGITAL offers for businesses in Cologne and North Rhine-Westphalia.
IT Support & Operations
Ongoing IT support for your business: maintained systems, updates, and proactive monitoring—with fixed inspection and maintenance schedules.
Package: Starting with BASIC
IT Security
Security Check for Your Business: Clarity on your current status—and targeted implementation of key security measures such as firewalls, data backups, and access rights.
Package: Starting with BASIC · Security Check as a Project
Network & Infrastructure
From the on-site network to the server structure—planned with foresight, professionally set up, and carefully operated.
Package: Project · Support starting with STANDARD
Cloud & Microsoft 365
Microsoft 365, Exchange Online, and Teams: Implementation, Migration, and Support—Communication, Data, and Collaboration Structured in the Cloud.
Package: License Management starting with BASIC · Migration as a Project
IT Strategy & Projects
Forward-looking planning, clear budgets, and implementation according to plan—your external IT leadership during major changes.
Package: Starting with STANDARD · IT Management in PREMIUM
AI & New Technologies
Integrating artificial intelligence into your team productively and with clear rules—from binding guidelines to hands-on training.
Package: Project or Training
Something else?
Websites, online stores, and special projects by arrangement.
Service Packages
IT support for a monthly flat fee—with clearly defined scope.
Three packages, one dedicated contact person. Response times and on-site visits are specified for each package; support hours depend on your location. Support and projects are billed based on time and effort.
BASIC
Basic Service
Starting at €1,900 per month, exclusive of VAT
Response time: next business day
On-site visit: 1 time per month
For companies that need reliable basic technical operations.
- Basic Operations
- System Maintenance and Monitoring
- Security and Maintenance
- License Management
- On-site visit with inspection of the server room
- Documentation
Recommended
STANDARD
Operations Management and Further Development
Starting at €2,800 per month, exclusive of VAT
Response time: 4 hours during business hours
On-site visit: every 2 weeks
For companies that need a professionally managed operation but do not require ongoing strategic guidance.
- Everything from BASIC
- Analysis and Quality Assurance
- IT Planning and Budgeting
- Project Support
PREMIUM
Strategic IT Support
Starting at €4,350 per month, exclusive of VAT
Response time: 2 hours during business hours
On-site visit: weekly
For growing companies with high IT needs that want to plan their IT.
- Everything from STANDARD
- Roadmap and digital strategy
- Audit preparation and vendor management
- Temporary External IT Management
All prices are exclusive of VAT. The price depends on the service level and your environment: how many workstations, servers, and network devices are supported. For example: An office with 20 workstations, 3 servers, and standard network equipment costs approximately €2,350 (BASIC), €3,300 (STANDARD), or €4,850 (PREMIUM) per month. You’ll receive your price in the quote after the initial assessment—broken down by service level, support hours, and devices. The initial consultation is free. Response time refers to the time until the first response during business hours, not until the issue is resolved. The agreement in the quote is binding.
IT Pre-Check · Free
How is your IT currently set up?
Check your IT for free: six questions on data backup, IT security, daily work routines, access, the cloud, and planning—with a traffic-light rating for each topic and a detailed report via email.
- 6 Questions
- About 3 minutes
- Instant results, report via email
A self-assessment for guidance—not a security audit or compliance assessment.
The VERNETZT.DIGITAL Standard
Proven vendors that work seamlessly together.
VERNETZT.DIGITAL relies on a carefully selected portfolio of vendor solutions that have proven themselves in operation. The components are coordinated with one another and are individually configured and operated depending on the environment.
Cloud
Microsoft 365 · Azure
Communication via email and Teams, file and device management in a single environment—configured in accordance with the manufacturer’s security recommendations.
Microsoft
Data Backup
Backup · Replication · Recovery
Backup and recovery of virtual and physical servers as well as Microsoft 365 environments, with off-site copies and recovery tests at agreed-upon intervals.
Veeam
Device Management & Support
Endpoint Management · Remote Maintenance · Patch Management · Ticketing
Inventory and management of all PCs and servers, update management for Windows, macOS, and third-party software, monitoring of network devices, remote maintenance, tickets, and documentation—all on a single platform.
NinjaOne
Security
Network Protection · Endpoint Protection
Firewall, endpoint protection, and phishing training—all from a single source.
Sophos · Fortinet · CrowdStrike · Check Point
Server Virtualization
Less Hardware · Predictable Performance
Servers run in a virtualized environment—resources are allocated according to manufacturer specifications, can be migrated to another host during maintenance or in the event of a failure, and can be restored via snapshot if necessary.
Microsoft Hyper-V · VMware
Hardware & Network
Vendor-Neutral Selection
Clients, servers, NAS, and networking equipment—tailored to your needs and budget.
QNAP · Synology · HP · Dell · Fujitsu · Aruba · Extreme Networks · NETGEAR
Other vendors may be used if the environment requires it. Existing systems will be integrated and gradually brought up to standard. The brands and product names mentioned are the property of their respective owners.
Collaboration
Here’s how we work together.
1 · Initial Consultation
Getting to know each other, clarifying needs, and determining next steps.
2 · Assessment
The current situation is thoroughly assessed on-site.
3 · Proposal
A clear scope of services is defined before work begins.
4 · Collaboration
Onboarding, ongoing support, and regular coordination.
About VERNETZT.DIGITAL
Cross-industry IT expertise—from small businesses to large KRITIS corporations—tailored to your business.
Owner Daniel Böhm
More than a decade of IT experience across various industries and the KRITIS sector—consolidated into a clear system.
This system brings together best practices from all aspects of day-to-day IT operations: from day-to-day operations to IT governance and project management.
This gives your company a stable, transparently documented IT environment—with processes derived from corporate operations, tailored to its size.
This is how VERNETZT.DIGITAL works
Digital. Secure. Human.
- Understanding – Start with an Assessment
First, we assess what’s already in place: systems, processes, dependencies, and risks. Decisions are based on the current state, not on assumptions.
- Securing – Security Built In
Access, updates, and data backup are planned from the start—not added later.
- Connecting – Linking Systems and People
The network, cloud, and collaboration tools are set up to fit your team’s daily workflow.
- Empowering – Documented and Trained
Everything is documented in a traceable manner, and your team is trained—so they understand their own IT and can participate in decision-making. With every change, the cycle starts over.
Industries & Expertise
Experience across nine industries—from family-owned businesses to KRITIS environments.
Healthcare & Social Services
Logistics & KRITIS Environments
Retail
Wholesale
Marketing & Communication
Language Services
Architecture
Food Service
E-commerce
Professional foundation: The expertise of VERNETZT.DIGITAL ranges from vocational IT training (IT Specialist in System Integration) through a degree in Business Informatics (B.Sc.) to a master’s degree (M.A.) in Digital Transformation Management. It is complemented by specialist knowledge of Microsoft 365 & Azure, security, virtualization with Hyper-V & VMware, Check Point (CCTA & CCSA), Sophos, Fortinet, Veeam, NinjaOne, and Oracle, by training in line-of-business applications, and by leadership skills, ITIL, Scrum Master, and hybrid project management.
References
Project Experience.
VERNETZT.DIGITAL brings expertise from a wide range of industries: from social and healthcare providers to a logistics and port group, as well as retail, wholesale, and agencies. This diverse experience is directly applied to providing IT support for small and medium-sized businesses.
10+
Years of IT experience—more than a decade
28,000+
Employees digitally connected across organizations
9
Industries—from family-owned businesses to large corporations
Real-world projects
Architecture firm · Cologne · approximately 30 employees
External IT Management: From Security Check to New Network—with a Dedicated Point of Contact
Initial Situation: The previous IT manager is handing over IT responsibilities.
Approach: Security check with prioritized measures, setup of a firewall cluster and network redesign, migration of operating systems, and preparation for the cloud migration of the planning software.
Result: A single point of contact for everything, a significantly more secure network, and a clear roadmap—with ongoing support since 2024.
Security Check · Firewall Cluster · Network · Cloud Migration
Communications Agency · Cologne · Wiesbaden
Ten Years of Ongoing Support: Complete Rebuild, Relocation, and Cloud Migration
Initial Situation: An established on-premises client-server environment, email hosted on an in-house server, custom-built tools, and disparate systems.
Approach: Security check, procurement of new hardware, followed by a complete rebuild of the domain with segmentation, role-based permissions, VPN, and three-tier data backup. This was followed by migration of the email server to Microsoft 365, hybrid operation as preparation for cloud-only, and finally a move to the cloud.
Result: Continuous support from 2015 to 2025—with a final handover to the new business owner.
Security Check · Data Backup · Microsoft 365 · Cloud Migration
Food Service · Cologne
Get online quickly—without an in-house IT department
Starting Point: No website, no time to handle the technical aspects themselves—and the grand opening is just around the corner.
Process: Discussed the layout concept, created technical accounts, set up the domain and DNS, built the website, added images, integrated it, and handed it over.
Result: The restaurant is online; support is provided as needed.
Website · Domain & DNS · Support as needed
Frequently Asked Questions
What you should know before you inquire.
Answers to the most important questions about VERNETZT.DIGITAL, pricing, security, and services for businesses in North Rhine-Westphalia, Cologne, and the surrounding area.
VERNETZT.DIGITAL
What sets VERNETZT.DIGITAL apart from a traditional IT service provider?
You have a dedicated contact person who knows your IT—no rotating hotline staff. This is backed by more than a decade of IT experience with medium-sized companies, large corporations, and the KRITIS sector; a unified standard from proven manufacturers; a network of long-standing experts in IT security and audits; and transparent billing with a monthly list of services rendered. Your environment is documented in a traceable manner so that decisions remain transparent to you.
What types of companies and industries does VERNETZT.DIGITAL serve?
For small and medium-sized businesses, typically with up to 50 employees—either as a full-service IT provider or as targeted support for an existing IT team. Our experience spans nine industries—from family-owned businesses to large corporations, including healthcare & social services, logistics & the KRITIS sector, retail, architecture, and marketing & communications. The services are aimed at companies, self-employed individuals, and organizations.
Is VERNETZT.DIGITAL also suitable for small businesses with just a few employees?
Yes, especially so. The BASIC package is the entry-level option: routine tasks, monitoring, and one on-site visit per month; it can be expanded later. Even small teams are supported using the same processes as larger ones—to the extent that suits them.
Does VERNETZT.DIGITAL only serve companies in Cologne?
No. While our focus is on Cologne and the surrounding area, VERNETZT.DIGITAL operates throughout North Rhine-Westphalia. Nationwide, we provide on-site support or remote maintenance depending on the assignment.
Pricing & Collaboration
How much does IT support cost?
Support is available in three service levels: BASIC starting at €1,900, STANDARD starting at €2,800, and PREMIUM starting at €4,350 per month, each exclusive of VAT. The monthly flat rate consists of three parts: the service level, which includes response time, on-site visits, scheduled appointments, and secure remote access via dedicated, secured infrastructure; an allocation of support hours for regular testing and maintenance (a base cost incurred for every environment, plus a per-device portion); and a fee per supported device for monitoring, updates, and antivirus protection. The number of hours and devices covered for your setup is specified in the quote. Support is tracked down to the minute via the SupportIndex and billed per quarter-hour or portion thereof at the rate for your service level; quick inquiries under five minutes are free. Projects are billed on a time-and-materials basis, with licenses billed separately. The initial consultation is free and non-binding.
How does the collaboration work?
1. Initial consultation: Get to know each other, clarify your needs, and determine the next steps—free of charge. 2. Assessment: We assess the current situation on-site. 3. Proposal: A tailored package and projects, broken down in a clear and transparent manner. 4. Collaboration: Onboarding with documentation of your environment, followed by ongoing support with a monthly task list and regular coordination.
Can I also hire VERNETZT.DIGITAL for individual projects?
Yes. In addition to the packages, we offer projects and time-based assignments, such as a security check, a migration, a network overhaul, or training. We bill based on time and effort; we’ll discuss how quickly a project can be started during our consultation.
We already have an IT service provider—is it still worth having a conversation?
Yes. The free IT Pre-Check or a Security Check (a separate project based on a quote) will show you where you stand, regardless of who currently manages your IT. If you’d like to switch providers, we’ll plan the transition and document your existing environment first.
Security & Availability
How does VERNETZT.DIGITAL protect my IT from cyberattacks?
We start with a Security Check that identifies prioritized measures—as a standalone project based on a quote. Depending on your needs, we implement a firewall and network segmentation, endpoint protection, consistent patch management, clear access rights with multi-factor authentication, regularly tested data backups, and security awareness training for your team. For complex requirements, VERNETZT.DIGITAL collaborates with long-standing IT security experts as well as auditors who assess companies with high security requirements, including those in the KRITIS environment—ensuring that the auditors’ perspective is incorporated into the planning phase from the start. There is no such thing as absolute security. The goal is to significantly reduce risks and be prepared in the event of an emergency.
Does VERNETZT.DIGITAL offer an IT security check for small businesses?
Yes. The Security Check is an assessment of your IT security that provides clearly prioritized recommendations for action—it can be conducted as a standalone project based on a quote or as an introduction to our ongoing support services. For an initial overview, we offer the free IT Pre-Check, a self-assessment that does not constitute an audit.
How quickly does VERNETZT.DIGITAL respond to disruptions or a security incident?
The response time depends on the package: next business day (BASIC), 4 hours (STANDARD), or 2 hours (PREMIUM), during business hours. In the event of a security incident, use the “Report IT Security Incident” button on the right-hand side of the page (bottom right on mobile devices): It shows the first steps to take and provides a direct line.
Is VERNETZT.DIGITAL available around the clock?
No, there is no 24/7 on-call service. VERNETZT.DIGITAL is available Monday through Friday from 8:00 a.m. to 5:00 p.m. by phone, WhatsApp, or email; your request will be processed during business hours.
What happens during vacation or illness?
Absences are announced well in advance, and scheduled work is adjusted accordingly. A substitute is assigned for urgent cases.
Services & Technology
Can VERNETZT.DIGITAL take over our entire IT infrastructure—as a managed IT service?
Yes, operations are managed from a single source: workstations and end devices, servers and networks, Microsoft 365 and the cloud, data backup, security, as well as license management and updates. You’ll have a single point of contact for all IT matters; for specialized software, we’ll work together with the respective vendor.
Does VERNETZT.DIGITAL support Microsoft 365 and other cloud solutions?
Yes: We handle the implementation and support of Microsoft 365, including Exchange Online, Teams, and SharePoint, as well as Azure and hybrid environments that connect on-premises systems to the cloud. Workstations and end devices are managed via Microsoft Intune or NinjaOne, depending on the environment—with updates, software deployment, and monitoring all handled from a central console. We’ll coordinate with you to determine where data is stored.
Does VERNETZT.DIGITAL also handle the migration of existing systems?
Yes, such as servers and virtualization (Hyper-V, VMware), email and Microsoft 365, networks, or the cloud. Every migration is accompanied by a plan that includes a backup beforehand, a test phase, and a fallback plan; the migration is carried out at agreed-upon times to keep downtime to a minimum.
Does VERNETZT.DIGITAL offer IT consulting and outsourced IT management?
Yes: inventory analysis, roadmap, budget and timeline planning for licenses and hardware, management of external service providers and manufacturers, audit preparation, and temporary IT management (PREMIUM). The use of AI is also taken into account.
Which vendor solutions does VERNETZT.DIGITAL use?
The standard includes Microsoft 365 and Azure, Veeam for data backup, NinjaOne for device management and support, Sophos, Fortinet, CrowdStrike, and Check Point for security, Hyper-V and VMware for virtualization, as well as hardware from QNAP, Synology, HP, Dell, Fujitsu, Aruba, Extreme Networks, and NETGEAR. Existing systems from other vendors are integrated and phased in step by step.
Can I get certified through VERNETZT.DIGITAL?
Not directly. Certificates, such as those based on ISO/IEC 27001, are issued by an accredited certification body. VERNETZT.DIGITAL works with you and a partner from the auditing field to prepare you, implements the technical measures, and compiles the documentation—VERNETZT.DIGITAL guides you through the process leading up to the certification audit in close coordination with you.
Does VERNETZT.DIGITAL provide support for the use of AI?
Yes: Guidelines for working with AI as a team, implementation of Microsoft 365 Copilot and individually vetted tools, as well as hands-on training—ensuring that AI is used productively and thoughtfully.
Contact
Talk to VERNETZT.DIGITAL—in person in Cologne or remotely.
The fastest way to reach VERNETZT.DIGITAL is via WhatsApp. Inquiries are answered during business hours. Are you already a customer and experiencing an issue? Then the response time specified in your service package applies.
Opens WhatsApp (Meta). Please do not send passwords or confidential data via WhatsApp.
Phone: +49 221 25968301
Mobile / WhatsApp: +49 179 2281318
Email: contact@vernetzt.digital
Business Hours: Monday through Friday, 8:00 a.m.–5:00 p.m.
Address: Peter-Michels-Str. 51 · 50827 Cologne
Digital Business Card: card.vernetzt.digital
Service Area: Cologne and the surrounding area; on-site throughout North Rhine-Westphalia; nationwide on-site or via remote support
IT Support & Operations
Does this sound familiar?
Your current IT partner is scaling back its services, or responsibilities are unclear. Important updates, licensing issues, or the onboarding of new team members get left behind in day-to-day operations.
What VERNETZT.DIGITAL Takes Care Of
- Basic Operations & Maintenance: Ongoing system maintenance, updates, and monitoring.
- Security & Infrastructure: Proactive protection and structured troubleshooting on an as-needed basis.
- Workstations & Processes: License management, onboarding of new employees (support on an as-needed basis), and traceable documentation.
Your Added Value
Monitoring alerts are reviewed every business day and either resolved or scheduled for support. New team members are set up on their first day of work, provided they are registered in a timely manner (support billed on an as-needed basis).
Solutions Used
NinjaOne · Veeam · Microsoft 365 · Intune
IT Security
Does this sound familiar?
A cyber insurance provider or a major client requires proof of IT security. Or an incident in the surrounding environment reveals that your own security measures have vulnerabilities.
What VERNETZT.DIGITAL Takes Care Of
- Security Check: A thorough assessment with clearly prioritized recommendations for action. Custom project based on a quote.
- Protection & Isolation: Implementation of network segmentation, firewall strategies, VPN, and role-based access rights.
- System Maintenance & Data Backup: Consistent patch management and regularly tested backup structures.
Your Added Value
Clear priorities based on the Security Check and documented protective measures instead of gut feelings.
Solutions Used
Sophos · Fortinet · CrowdStrike · Check Point · Microsoft Defender · NinjaOne Patch Management · Veeam
Network & Infrastructure
Does this sound familiar?
A relocation or renovation is imminent, the hardware is reaching the end of its service life, or the data backup has not been tested in a long time.
What VERNETZT.DIGITAL Takes Care Of
- Network & Locations: Design, setup, and secure connection of office and site infrastructures.
- Servers & Virtualization: Deployment and consolidation of modern server environments.
- Migration & Security: Planned system migration, smooth replacement of legacy systems, and integration of well-thought-out data backup strategies.
Your Added Value
A planned and documented infrastructure—with a transition according to plan, backup in advance, and a fallback path, implemented at coordinated times.
Solutions Used
Microsoft Hyper-V · VMware · NinjaOne Network Monitoring · Veeam · Vendor-neutral network technology
Cloud & Microsoft 365
Does this sound familiar?
The on-premises email server is outdated; vendors are transitioning to cloud models, or existing systems need to be modernized.
What VERNETZT.DIGITAL Takes Care Of
- Cloud migration: Planned migration of mailboxes and data to Microsoft 365 and Exchange Online—according to an agreed-upon schedule.
- Hybrid Infrastructure: Connecting local systems and user directories to Microsoft 365 and Azure.
- Access & Security: Structured authorization models, device management with Intune, and securing the cloud environment.
Your Added Value
A controlled, planned transition—with prior data backup, defined access rights, and a modern work environment.
Solutions Used
Microsoft 365 · Exchange Online · Azure · Intune · Veeam
IT Strategy & Projects
Does this sound familiar?
Upcoming investments raise questions: When do licenses and systems expire, what budgets are realistic, and which steps take priority?
What VERNETZT.DIGITAL Takes Care Of
- Strategy & Budget: Sound IT planning, development of roadmaps, and budgeting for future investments.
- Project Management & Audit: Overseeing complex digital projects, managing external service providers and vendors, and preparing for audits.
- Interim IT Leadership: Strategic IT leadership for companies without their own IT management team.
Your Added Value
A roadmap with priorities, deadlines, and costs—and project management all under one roof.
Methods & Tools
ITIL · Scrum · Microsoft 365 · NinjaOne Documentation
AI & New Technologies
Does this sound familiar?
Employees want to use AI tools in their day-to-day work, but there are no clear guidelines on which tools may be used with regard to data protection and operational security.
What VERNETZT.DIGITAL Takes Care Of
- Strategy & Integration: Evaluation, selection, and technical integration of suitable AI tools into existing business processes. Legal review—such as regarding data protection—is the responsibility of your data protection officer—or a law firm.
- Guidelines & Security: Transparent usage rules that reduce shadow IT and data risks.
- Hands-On Training: Empowering the team through targeted training programs (e.g., a basic AI training course with a certificate of completion—as a building block for AI competence under Art. 4 of the AI Regulation).
Your Added Value
Clear rules for the use of AI and a trained team.
Solutions Used
Microsoft 365 Copilot · Individually Tested AI Tools
BASIC · Basic Service
Starting at €1,900 per month, exclusive of VAT · Response time: next business day · On-site visit: once a month · Scheduled meeting: once per quarter
Who is it for
For companies that need reliable basic technical operations.
Scope of Services
- Basic Operations
- System Maintenance and Monitoring
- Security and Maintenance
- License Management
- On-site visit with inspection of the server room
- Documentation
How the Price Is Calculated
The monthly flat rate consists of three parts: the service level, which includes response time, on-site visits, a scheduled maintenance visit, and secure remote access via dedicated, secured infrastructure; an allocation of support hours for regular testing and maintenance work (a base cost incurred for every environment, plus a per-device portion); and a fee per supported device for monitoring, updates, and antivirus protection. The number of hours and devices applicable to you is specified in the quote. All prices are exclusive of VAT.
Support Hours
Support hours are scheduled work at your location: regular testing and maintenance tasks performed at fixed intervals. The allocation is estimated based on your environment and adjusted after three to six months to reflect the actual hours worked.
Support
Support is handled via the SupportIndex: Each support session is tracked down to the minute and billed per quarter-hour or portion thereof. Quick inquiries under five minutes are free; multiple inquiries regarding the same issue on the same day count as a single session; on-site visits are billed for a minimum of 30 minutes. You’ll receive a case list with your monthly invoice. The higher the package tier, the lower the support rate. Project support means: VERNETZT.DIGITAL coordinates IT projects with all stakeholders and reviews third-party proposals from a technical perspective—this is included in the support hours starting with the STANDARD package. Project management and implementation are billed based on actual time spent.
Outside the Flat Rate
Projects such as rollouts or migrations are billed on a time-and-materials basis, per quarter-hour or portion thereof. Travel without a flat rate: Travel time via the most direct route is recorded and billed to the nearest minute—including for on-site appointments. Third-party licenses and products are billed separately. The initial consultation is free of charge.
Term
Minimum term of 12 months, 3-month notice period prior to the end of the term, followed by automatic renewal for 6-month periods. The offer and contract terms are binding.
Recommended
STANDARD · Operations Management and Further Development
Starting at €2,800 per month, exclusive of VAT · Response time: 4 hours during business hours · On-site visit: every 2 weeks · Scheduled meeting: monthly
Who is it for
For companies that need a professionally managed operation but do not require ongoing strategic guidance.
Scope of Services
- Everything from BASIC
- Analysis and Quality Assurance
- IT Planning and Budgeting
- Project Support
How the Price Is Calculated
The monthly flat rate consists of three parts: the service level, which includes response time, on-site visits, a scheduled maintenance visit, and secure remote access via dedicated, secured infrastructure; an allocation of support hours for regular testing and maintenance work (a base cost incurred for every environment, plus a per-device portion); and a fee per supported device for monitoring, updates, and antivirus protection. The number of hours and devices applicable to you is specified in the quote. All prices are exclusive of VAT.
Support Hours
Support hours are scheduled work at your location: regular testing and maintenance tasks performed at fixed intervals. The allocation is estimated based on your environment and adjusted after three to six months to reflect the actual hours worked.
Support
Support is handled via the SupportIndex: Each support session is tracked down to the minute and billed per quarter-hour or portion thereof. Quick inquiries under five minutes are free; multiple inquiries regarding the same issue on the same day count as a single session; on-site visits are billed for a minimum of 30 minutes. You’ll receive a case list with your monthly invoice. The higher the package tier, the lower the support rate. Project support means: VERNETZT.DIGITAL coordinates IT projects with all stakeholders and reviews third-party proposals from a technical perspective—this is included in the support hours starting with the STANDARD package. Project management and implementation are billed based on actual time spent.
Outside the Flat Rate
Projects such as rollouts or migrations are billed on a time-and-materials basis, per quarter-hour or portion thereof. Travel without a flat rate: Travel time via the most direct route is recorded and billed to the nearest minute—including for on-site appointments. Third-party licenses and products are billed separately. The initial consultation is free of charge.
Term
Minimum term of 12 months, 3-month notice period prior to the end of the term, followed by automatic renewal for 6-month periods. The offer and contract terms are binding.
IT security incident? Here’s what to do now:
- Leave the power on! Do not shut down the system—otherwise, evidence will be lost.
- Disconnect the device from the network: Unplug the network cable.
- Turn off Wi-Fi.
Available during business hours (Monday through Friday, 8:00 a.m.–5:00 p.m.). There is no 24/7 on-call service. Outside of business hours, you can send a message via WhatsApp—the message will be reviewed the next business day.
General initial steps for guidance—these do not replace a case-by-case assessment and do not constitute an engagement. If you have cyber insurance, report the incident to your insurer as well; many insurers require this as the first step. Check for reporting requirements, such as to the data protection authority within 72 hours. If you suspect a criminal offense: Central Cybercrime Contact Point of the North Rhine-Westphalia Police.
IT Pre-Check · Free
How is your IT currently set up?
Your detailed report: what each finding means for your business, which steps make sense, and in what order. Free via email.